Questions about CO-OP Shared Branching
What is CO-OP Shared Branch?
CO-OP Shared Branch is a service that is part of a national network of linked or shared branches, which are identified by the CO-OP Shared Branch logo. Members of participating credit unions may conduct transactions at any of the shared facilities nationwide as though they were at their home credit union.
How does the CO-OP Shared Branch network benefit me?
Members benefit from access to many branch offices throughout the United States. This means our members who travel or move out-of-state can now remain members of the credit union and still have a friendly branch office just down the street.
Who can use this service?
Credit union members whose credit union participates in CO-OP Shared Branch may conduct business at any participating shared facility.
What types of transactions are available through CO-OP Shared Branch?
- Withdraw funds
- Transfer funds between accounts
- Balance inquiries
- Process loan payments and advances
- Additional services may be available:
- Fax services and photo copies
- Statement prints (recent account history)
- Money orders
- Notary services
Note: For security reasons there are limitations to the amount of cash that members may withdraw daily.
Funds Availability Policy: Funds deposited into your NEAFCU account through another CO-OP Shared Branch location may not be immediately available. Please contact NEAFCU at (870) 763-1111 for further instruction.
Where do I go inside the branch to process my transaction?
Currently, guest members can visit our Blytheville Service Center or our Jonesboro Service Center where a teller can process your transaction. You will just need to look for the CO-OP Shared Branch logo at the teller station or window. When in doubt, please check with a teller on your first visit. Guest members will receive courteous and friendly attention at all CO-OP Shared Branch locations. NEAFCU members can conduct transactions at other credit unions which participate in the CO-OP Shared Branch
Do I have to show identification to process my transaction?
Identification is required for each transaction to eliminate the possibility of fraud. We ask that members be prepared to present their photo ID on each visit, even if they have been coming to a common location for an extended period of time.
Do I need to know my account number?
YES. Members must present their account number and home credit union name to the teller for each transaction. CO-OP Shared Branches do not have access to inquiry screens from the member’s home credit union. This means that tellers at a CO-OP Shared Branch location are not able to look up a member’s account number by doing a name or social security search.
Will fees be charged for this service?
NEAFCU does not charge a fee for their members using a CO-OP Shared Branch location to conduct business. Although NEAFCU does not charge their members, some fees and limitations may apply when transacting on an account from another home credit union, another CO-OP Shared Branch location may charge fees for services such as money orders, cashier’s checks, and notary service.
How will my privacy be protected when I use CO-OP Shared Branch?
A member’s right to privacy as enacted by federal regulations will be upheld to the fullest extent of the law. Members are encouraged to direct specific questions to NEAFCU.
Where do I go to find a CO-OP Shared Branch location?
To take advantage of the CO-OP Shared Branch network you must go to a branch designated as a CO-OP Shared Branch identified by its logo. Not all credit unions participate in the network.
Who should I contact if I have additional questions?
Members should direct questions regarding transactions, products and/or services to NEAFCU. CO-OP Shared Branch locations will not have access to all the account information available at the home credit union.
The use of a CO-OP Shared Branch location does not entitle the individual to become a member of the processing CO-OP Shared Branch location. All requests for additional products and services should be handled by the member’s home credit union.
CO-OP Shared Branch Locator http://co-opcreditunions.org/locator