FAQ

BECOMING A CREDIT UNION MEMBER

Can I have an account at Northeast Arkansas Federal Credit Union?

Chances are, we can find a connection that allows you to be a part of our credit union family. Many of our member s joined through an employer relationship, but if you have an immediate family member* who is a member, or who is eligible for membership, you can join NEAFCU. Additionally, the following may join:

  • Employees, volunteers and retirees of these businesses and organizations.
  • Household members of eligible members.
  • Anyone who lives, works, worships or attends school in St. Francis County Arkansas.

*Immediate family is defined as spouse, child, sibling, parent, grandparent, or grandchild. This includes stepparents, stepchildren, stepsiblings, and adoptive relationships.

Why should I do business with a credit union – aren’t all financial institutions the same?

A credit union isn’t simply “another financial institution.” Credit unions are unique because they are owned by people like you who simply want to make a better financial life for themselves.

A few ways credit unions are different:

  • Credit unions are NOT-FOR-PROFIT and income is returned to the cooperative’s members through attractive rates, lower/fewer fees and expanded services. We do not have stockholders – only members.
  • Credit unions have a volunteer board made up of members, voted on by other members.
  • A full-array of services are offered, all geared in some way to bettering the financial lives of members. An example is NEAFCU’s credit builder loans.
  • Credit unions are committed to member financial education because we know when members know better, they can do better. Our mission: To Provide Financial Security for Life.

How much does it cost to open an account?

All members start with a $5 deposit into a savings account that remains in the account for the lifetime of the membership. Open a FREE checking account with a starting deposit of $25.

If I qualified to join NEAFCU through my job, do I have to close my account if I change employers?

No – you may keep your credit union account and we will help you transition your payroll if you need assistance.

DEPOSIT ACCOUNTS AND LOANS

What is my balance?

Balance information is available 24/7, 365 days a year in a variety of free and convenient ways:

What transactions are pending (on hold)?

If you forget to record a transaction, Online Teller provides detail on pending holds. Simply click on checking account and select “holds” in the top menu.  Please note that hold times vary and this feature will not always be representative of all outstanding items. This option does not replace maintaining a check register.

What was the amount of my deposit?

Transaction information is available 24/7, 365 days a year in a variety of free and convenient ways:

  • Online and Mobile Banking
  • Text Banking
  • Transaction Line
  • You can also be notified of a pending ACH credit by setting up a text alert.

CHECK-CASHING FEE

Why am I getting charged a $5.00 fee to cash my check?

The $5 is waived if you have a loan, credit card or a minimum average balance of $250.

CHECK HOLDS

Why did the credit union place a hold on a check I deposited?

NEAFCU places holds according to its funds availability policy.

In some cases, for your protection and the protection of the credit union, a check will be placed on hold until we know the check is good. In cases where the credit union is provided verification that the funds have been released by the other financial institution, it is possible the hold could be removed, releasing the funds.

Our decision to place a hold on a deposited check may be influenced by a number of factors, including: Circumstances that cause us to doubt that a deposited check will be paid by the financial institution on which it is drawn.

  • The length of the membership/account relationship with NEAFCU
  • History of your relationship with NEAFCU – for example, sufficient balance history, number of overdrafts.

How can I know if a check has cleared?

Transaction information is available 24/7, 365 days a year in a variety of free and convenient ways:

  • Online and Mobile Banking
  • Text Banking
  • Transaction Line
  • You can setup a text alert to notify you when a check clears.
  • You can also search for a particular check in Online Teller, by clicking on your checking account and using the search menu.

I need my account number and routing number. Can I get that over the phone?

We cannot provide an account number over the phone. NEAFCU’s routing number is 284174613.

What are your loan/deposit rates?

You can find our rates here. Be sure to ask about potential discounts on auto and personal loans.

I HAVE BAD CREDIT; CAN I STILL GET A LOAN?

We do our best to help every member determine when and if a loan is the best option depending on each member’s unique needs. Additionally, NEAFCU offers resources to help you better understand your credit, and we have staff members who will visit with you to give you a better idea of your next steps for improvement.

ONLINE ACCESS

Can I setup my online banking on my own?

At this time, an NEAFCU staff member can assist you with setting up your Online Teller account. Simply visit by phone or in person at your nearest service center. Once you’re enrolled on a personal computer, you can download the FREE NEAFCU mobile app in iTunes or GooglePlay and be able to access your accounts on-the-go. You can also access Online Teller by visiting neafcu.org on your phone or PC.

I need to have my online banking password reset. Is that something I can do myself or do I need to call you?

There is a link available to reset your online banking password, but after several attempts, you will need to contact the credit union to have your Online Teller password reset for security purposes.

I paid a bill through Online BillPay and the payee said the payment wasn’t received. I see the money has been withdrawn from my account. How is this possible that the payment never arrived?

NEAFCU’s Online BillPay withdraws and sends the funds the day the payment is setup. Some payees only accept paper checks, others accept electronic payments. You should review addresses on existing payees to ensure they are being mailed to the appropriate address.
Our BillPay provider regularly attempts to convert payees to an electronic method. Each payee you have setup will be labeled as mail or electronic.

VISITING NEAFCU

What time do you open/close?

You can find our hours here and on our free mobile. Hours vary for lobby, drive-thru and by location.

Can I order checks online or do I have to come by the branch to order checks?

You can order checks here, or visit a service center.

ACTIVATING DEBIT or CREDIT CARDS

How do I activate a debit or credit card?

There are several ways to activate a debit or credit card.

  • Login to Online Teller >Choose Options>Cards >Choose Card, then complete activation or
  • Visit an ATM or retailer and do a PIN-based transaction
    or
  • Call the Transaction Line. Please note the PIN needed for Transaction Line is not the same as a debit/credit card PIN. Please contact the credit union if you do not know your Transaction Line PIN.

CREDIT CARDS & DEBIT CARDS

What do I do if my debit/credit card is lost or stolen?

Contact (800) 682-6075 or during regular business hours contact us at (870) 763-1111.

 LOST OR STOLEN CHECKS

A box of checks was lost/stolen what should I do?

Contact the credit union during regular business hours.

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