NEAFCU Emergency Contact Information

In the event NEAFCU experiences a disaster, the Credit Union will post information here to update its members.

In 2006, CUNA (Credit Union National Association) provided all credit unions a means for which to communicate to their members in the event of a natural or intentional disaster. Information on this new system is listed below:

CREDIT UNION NATIONAL EMERGENCY INFORMATION SYSTEM

Credit union members will be able to access the Credit Union National Emergency Information System using a toll-free number, 1-877-CULOCATE (877-285-6228), to receive information about the status of a credit union affected by a crisis.

How It Works

At the time of a disaster, a member will dial 1-877-CULOCATE (1-877-285-6228) and listen to a top-level message (2), which will provide a prompt representing the affected state(s). Once the caller selects their respective state, the call processing system will prompt him/her to spell the name of the credit union (3). For example, "Using the keys on your keypad, please spell the first five letters of your credit union's name". Once the spelling of the name has been entered, the system will play back the closest match to that name. If the credit union cannot be identified, the system will list all possible matches in alphabetical order until the caller reaches the correct information mailbox. If the member experiences difficulty identifying he/her credit union, a general voice mailbox, which will be managed by CUNA, will allow callers to leave messages if immediate attention is required.

If the caller was successful at identifying the credit union, he/she will hear a pre-recorded message from the credit union with information on how to contact them during the crisis event or information stating that the credit union is not in a crisis situation.